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Business Development Manager for EZbook
Since joining ABC Global Services in 2010, Patti has been charged with the strategic growth and development of the organization’s leisure customer base. Patti focuses on all sectors of leisure travel on a global basis, including travel agency groups, at-home agent networks, and associations at both existing ABC accounts as well as new business opportunities. Patti leads a team of business development managers and supports the distribution of ABC’s products and services. While ABC Global Services has traditionally been involved in the business travel industry, Patti is playing a strategic role in the development of key ABC Global Services initiatives that are helping the company further define its role in the leisure travel industry.
Patti brings to ABC an extensive background in travel and hospitality spanning more than 20 years. Her career began with Westin Hotels where she worked in operations, management, and sales and marketing. Patti’s skills were also honed working with hotel management companies supporting chain brands and independent hoteliers. With her hotel sales and marketing experience as a base of knowledge, Patti moved to the agency side in the mid-1990s and since then has worked directly with individual agencies, agency networks and associations focused on leisure travel. Over this time she has developed marketing programs, products and services that provide efficiency and value to the leisure travel agent community and its clients.
Business Development Manager
Hi! My name is Kimberly Mann, and I am thrilled to be introducing myself as your new Business Development Manager, serving our agency partners in North and Central Florida with the same great customer service and attention that you’ve come to expect from Travel Impressions.
I hope you’ll learn that you can count on me to support you in your success—after all, my roots are with you. In the past 23+ years I’ve worked in the travel industry, ten of those have been as a frontline agent for Passageways Travel in Michigan. I then spent nearly two years with SuperClubs® Collection of Hotels & Resorts as a BDM before becoming a part of Mann Travels in Charlotte, North Carolina as Group Project Manager and then again as a frontline agent/vacation specialist. Throughout my career, I’ve only fallen more in love with travel—with seeing new places, learning about new cultures, experiencing new cuisines…and meeting all of the wonderful agents that make it happen for so many.
I can’t wait to share with you all of the great products and destinations Travel Impressions can help you with, and am delighted to have the chance to work with you.
John Hawks is co-founder of the Destination Wedding & Honeymoon Specialists Association (DWHSA), the world's largest network of romance travel specialists (with more than 940 travel agents and wedding planners who produce more than USD$540 million annually in global travel sales).
He served previously as president of the Association of Retail Travel Agents (ARTA), North America's largest travel-agent-only trade group, and as senior vice president of the National Tour Association (NTA), the largest global organization for tour operators and travel packagers.
A former travel agency owner himself, John has also written more than a dozen books (including guidebooks to Las Vegas, Bermuda, and NASCAR race tracks) and articles in more than 40 national magazines, and he's held managing editor positions with four different travel publications.